FAQ

    WHY ARE YOUR DONUTS SO TASTY?

    Starting at 3am we make all of our donuts from scratch, fresh every day! We have the absolute highest culinary standards and proudly use local, seasonal ingredients. There are no artificial flavors, sugars, oils, or preservatives in our creations. Our team takes incredible pride in our work, and we want our community to be proud of us, too.

    CAN I PRE-ORDER?

    YES! ONLINE ORDERING NOW AVAILABLE AT BOTH LOCATIONS

    Orders can be placed in person or over the phone (during normal business hours). Please allow 24 hour minimum advance notice on all special orders. We accept pre-orders for standard doughnuts, doughnut cakes, mini doughnuts (baked cake style and low gluten only), and coffee-to-go boxes. All pre-orders must be paid at the time the order is placed.

    DO YOU GIVE BULK DISCOUNTS?

    We offer a discount when you buy 5 dozen or more.

    DO YOU MAKE ANYTHING THAT IS SUITABLE FOR DIABETICS?

    We do not offer any of our donut treats with artificial sweetener or sugar substitutes.

    WILL YOU MAKE A DONATION?

    Yes, we have a quarterly donation system. If you are interested, please CONTACT US with details about your donation request.

    ARE YOU HIRING?

    We are always open to hearing from friendly, dependable and enthusiastic candidates. Please send a resume to info@joedonut.com

    WHAT IS THE DIFFERENCE BETWEEN “CAKE-STYLE”, “YEAST-STYLE” AND “BAKED CAKE”?
    • Cake-Style: Tender, yet dense and moist with a slightly crunchy exterior. Mixed, rolled and cut by hand.
    • Yeast-Style: Fluffy, puffy, cloud-like dough with a bit of chew. Mixed, kneaded, and proofed before being rolled and cut by hand.
    • Baked Cake: Tender, dense and moist with a soft pound cake-like texture. Mixed, poured into pan molds and baked in the oven before being glazed.
    DO YOU SHIP DOUGHNUTS?

    Our doughnuts do not contain synthetic stabilizers or preservatives and are best consumed within 24 hours of being made. So, no, we do not offer shipping. If you really must try one of our doughnuts we suggest that you ship yourself to one of our locations!

    CAN I GET DOUGHNUTS FOR MY WEDDING DAY?

    We are happy to create special doughnut treats for your wedding (shower, birthday, office party or other special event). Please call ahead to pre-order custom mini-doughnuts, custom 8” doughnut cakes or any of our regularly featured doughnuts for your special day.

    DO YOU DELIVER?

    Delivery available with at least a 24 hour notice for catering and large orders. A Minimum is required.

    I need doughnuts and coffee for a meeting tomorrow! What can I do?

    Call the café most convenient for pick up and the baristas will get it set up for you

    Do you sell coffee-to-go totes?

    We sure do! Coffee for 12 (plus cups, cream and sugar) is $18.95 and available at all Joe Donut locations.

    I need a copy of my receipt, how do I get one?

    Send us an email with the date of purchase, café you purchased from and the last 4 digits of the card you used. Simple as that!

    Do you customize doughnuts?

    Absolutely! We’ve got a great array of sprinkles and specialty toppings! We can mix and match our frostings/glazes on any of our doughnut offerings.

    What type of oil are your doughnuts fried in?

    We use sustainably harvested zero trans-fat palm oil.

    Do you offer vegan or gluten-free doughnuts?

    We do not prepare vegan or gluten-free doughnuts. We do offer several yummy plant based milks for our espresso drinks.

    What are the common allergens in your doughnuts?

    Nut, Wheat, Soy, Dairy (milk products), Corn and Eggs.

    Do you ship out of state?

    We do not currently offer shipping.

    Something Else?

    Please CONTACT US!